Shipping Costs & Quotes
We offer free shipping on most items to locations in the continental USA, but there are some products for which a shipping charge applies (primarily rugs and carpet). This shipping charge, if any, will appear during the check-out process. For some items we will get a shipping quote and make an adjustment, if necessary, after you purchase. We will make every effort to contact you by email within one business day for approval if the actual cost is more than 10% higher than what you paid.
Shipping is not easy to estimate and our system is occasionally incorrect. If your shipping cost seems too high, please contact us and we will issue a credit if the actual shipping cost turns out to be less than you paid. If the actual shipping cost is more than you paid, we will not charge you extra unless the cost is 10% higher, in which case we will ask for your approval of the extra expense prior to processing the additional charge. Please contact us for a shipping quote to locations outside the continental USA.
Availability & Shipping Times
Many items we offer are in stock for shipment within a few workdays, but some are made to order. Typical made-to-order leadtimes should be listed on our web pages; if not please contact us. Inventory levels and production backlogs change frequently, so we are unable to show specific availability on our website. If you would like to know of any possible delays before ordering, please contact us. Otherwise, we will inform you if an item is backordered as soon as possible after you place your order.
Some products require a signature for delivery. If you will not be home on the delivery date you can call the carrier with your tracking number to discuss delivery and pick-up options. Delivery of some large items requires an appointment. When the shipping company calls to make the appointment there will be some flexibility in scheduling, but if they need to store the items for more than a few days storage fees may be incurred, which will be billed to you.
Heavy and/or large items shipped to a residence will be delivered curbside unless otherwise noted. Heavy lifting may be required to move items from the curb to the home, and truck drivers are typically not required to help.
You or your representative must inspect all packages upon receipt and make note of any damage to packaging or products on the shipping documents if you sign for the delivery, to enable us to file a claim for repair or replacement. If damage is not noted upon delivery and reported within three workdays, we may not be able to replace the damaged item. All damaged merchandise and packaging must be saved for inspection in case a freight claim becomes necessary. Damaged packaging does not always indicate that a product is damaged; and if the product can be easily cleaned it is not considered damaged. Refusing deliveries without prior authorization may incur fees and/or refunds may not be issued.
Many products cannot be returned; see product pages and/or our purchase agreement for details, or contact us before purchasing to find out whether the item is returnable. Any products you are authorized to return must be received undamaged to be eligible for a refund. Shipping expenses and/or restocking fees may be deducted from refunds. Freight costs and any associated expenses for returning an item will be your responsibility unless return authorization is obtained from Organic and Healthy.
Shipping Location & Carriers
Most products we offer are shipped directly from the manufacturer's warehouse or factory. See details below.
|Austin Air||air purifiers||FedEx or UPS||Buffalo, NY|
|Berkey Water Systems||water purifiers||USPS, UPS or FedEx||Bolivar, MO or Arlington, TX|
|Carolina Morning||sofas & tables||UPS||Burnsville, NC|
|Dapwood||beds, tables, shelves||FedEx||Albuquerque NM|
|DIY Bedding||cotton & wool bedding||USPS or UPS||Roseville, MN|
|Earth Weave Carpet Mills||carpeting & area rugs||FedEx or freight||Dalton, GA|
|E. L. Foust||air purifiers||UPS||Mineral Point, WI|
|Holy Lamb Organics||wool bedding||UPS||Oakville, WA|
|Hook & Loom||natural wool rugs||FedEx, USPS or freight||Springfield, MA|
|LivingWaters||water purifiers||UPS||Woodland Park, CO|
|Nature's Carpet||carpeting & area rugs||DHL or freight||Dalton, GA or Vancouver, BC|
|Organics and More||sheets & other bedding||USPS or UPS||Greenville, SC|
|Pure-Rest Organics||mattresses & bedding||USPS, UPS or freight||San Diego, CA|
|Sleep & Beyond||sheets & wool bedding||UPS||So. California|
|Soaring Heart||mattresses, futons, bedding||FedEx or freight||Seattle, WA|